Complaints Procedures
Complaints
against Listed Issuers and Market Participants
If you have a complaint against a Listed Issuer or Market
Participant (broker firm), there are three courses of action you could consider
to resolve the complaint:
- Register your complaint directly with the Listed Issuer or Market Participant;
- Register your complaint with NZX; or
- Register your complaint with the Securities Commission.
In most cases, the first course of action should be to contact the Listed Issuer or Market Participant directly.
How to register your
complaint with a Listed Issuer or Market Participant
In the event that you decide to pursue a complaint
against a Listed Issuer or Market Participant, we suggest you take the following steps:
- Thoroughly read the documentation provided. You may find the answer to your query or complaint in those documents. If you do not have a copy of the documentation, ask the Market Participant or Listed Issuer for a copy.
- If you cannot find the answer, contact the
advisor or person you normally deal with and discuss the problem. In the case of a Listed Issuer,
contact the company secretary. Ask for a timeframe for a response.
- If the issue is not resolved to your satisfaction, contact the Market Participant's Compliance Manager.
- At either stage, you may need to put your complaint in
writing. You should do this immediately and address it to the Compliance
Manager in the case of a Market Participant or the Company Secretary in the case of a Listed Issuer.
How to register your complaint
with NZX
Download complaints form
As market regulator, NZX receives and responds to complaints from
third parties concerning Listed Issuers' or Market Participants' conduct. You
can make a complaint against a Listed issuer by downloading and completing a
complaint form and submitting with all supporting documentation to NZX (where you believe your
complaint involves a potential breach of the NZX Listing Rules) at:
NZX Limited
c/o Simon McArley
Head of Market Supervision
PO Box 2959
WELLINGTON
Or:
regulation@nzx.com (Listed Issuer complaint)
compliance@nzx.com (Market Participant
complaint)
NZX can only investigate a complaint where possible breaches of the NZX Listing or Participant Rules may have occurred. If during the course of investigation into the complaint, breaches of the NZX Listing or Participant Rules are detected, NZX may commence disciplinary action against the Listed Issuer or Market Participant.
How to register your complaint
with the Securities Commission
Register your complaint
with the Securities Commission at:
Securities Commission
8th Floor, Unisys House, 56 The Terrace, P O Box 1179
Wellington 6011
Phone: (04) 472 9830
Fax: (04) 472 8076
More information on the matters
the Securities Commission can and cannot deal with are located on the
Securities Commission website.
For example, offer documents
for issues of securities and advertisements for securities, disclosure and
suspected insider trading may be raised with either NZX or the Securities
Commission.
Complaints
against NZX
The Special Division regulates NZX. If you have a complaint regarding NZX, please follow a simple
three step process:
- Gather all documents that support the complaint.
- Make the complaint in writing, setting out adequate details of the complaint and include copies of any supporting documentation. You can use the Special Division Complaint Form to assist in this process. If you are unable to download the Special Division Complaint Form, you can contact Listed Customer Relations on (04) 496 2853 or email info@specialdivision.co.nz to obtain a copy.
- Lodge the complaint by any of
the following means:
- by sending an email to: info@specialdivision.co.nz
- by writing a letter to:
Special Division
C/- Peter Wilson
Level 6, 114 The Terrace
P O Box 10
093
WELLINGTON
The Special Division will acknowledge your complaint promptly and
will work towards responding to your concerns as quickly as possible. However,
as some matters may be complex, they may take a little longer to address. If
this is the case, you will be kept informed on the progress of the complaint by
telephone, email or letter.
If the complaint is not dealt with by the Special Division to your
satisfaction, you may refer the complaint to the Securities Commission.
