Trade Window Holdings Limited

Overview

TradeWindow is a software company serving organisations working on the front line of global trade. TradeWindow provides digital solutions for exporters, importers, freight forwarders, and customs brokers to drive productivity, increase connectivity, and enhance visibility.

Performance

The following information was extracted from Trade Window Holdings Limited's Investor Update, released 27 October 2026

FINANCIAL PERFORMANCE

Trading revenue for the half year was $5.3 million, up 16% on 1H26, with $2.6 million delivered in the second quarter. ARR of $9.8 million is up 16% on the prior corresponding period, with the decrease on the $10.4 million at the end of Q1 FY27 reflecting seasonal variation, mainly in the shipper segment, and consistent with prior years. It should be noted that ARR is calculated using subscription revenue for September 2026 and the monthly average of transaction revenue for Q2 FY27 annualised.

Freight forwarder ARPC of $17,167 per annum is up 30% on the first half of FY26 (1H26), a similar rate of growth to the prior comparable period. Re-contracting, including the TW Freight cloud migrations, remains the key driver of increased revenue per existing customer. Some smaller accounts have exited, while we continue to target mid-sized organisations where the platform has potential to deliver meaningful operational efficiencies and a strong return on investment.

Shipper ARPC of $33,648 per annum is up 13% on the same period in the prior year. Growth in transactional revenue has moderated as several large customers, who ramped up significantly last year as they adopted, are now trading at a steady run rate. Excluding these customers, the slowdown in transactional growth is much smaller.

Gross margin was 64%, up 1 percentage point on Q4 FY26. The TW Freight cloud migrations are complete and now part of business as usual. Our focus has turned to improving the efficiency of our hosting environments, product automation and scale.

Customer numbers of 530 are down 17 (~3%) on FY26, largely reflecting small freight forwarder accounts exiting rather than re-contracting at new rates, customer closure and consolidation, and the decommissioning of our Assure+ and FreightLegend products. The revenue base is well diversified with no single customer accounting for more than 5.1% of recurring revenue. Customer retention of 90% is up 1 percentage point on FY26, a strong indicator of the stickiness of our platform and the dependability of our solutions.